FREQUENTLY ASKED QUESTIONS:

QUESTIONS:

• Can I Self Collect/COD/Meet-Up?
• When can I expect to recieve my item/s after payment?
• Can I choose on a particular courier to ship my item/s?
• Is your price cheaper than shops outside?
  
• I do not hear from you nor received item/s after making payment, what should I do?
• Can we communicate with SMS?
• Can I bargain on the price and/or shipping charges?
• What if the item I receive is faulty?
  
• Why should I trust you and make payment without even seeing the product physically?

SHORT & STRAIGHT-TO-THE POINT ANSWERS

• No, we do not do Self Collect/COD/Meet-Up business, we choose to concentrate our limited resources to serve our customers more effficiently through ship-out method [Detailed Answer]

• Depends on your location and the courier we choose, the order processing cut-off time is 3.30pm on every working day, if payment and the verification reach us before the cut-off time, parcels via Skynet will be shipped out the same day, whereas Poslaju parcels will be sent out the next working day's morning. Refer to the following answers for how we choose the courier in accordance to the parcels destination.         ( Go to top of page)

• As principle, the choice of courier is at our discretion, however, if for valid reason, you can state your preference on courier service when sending us the payment details, but we reserve the right for not complying to the request. Basically, we follow the append segregation:
• West Malaysia : via Skynet, except remote areas which is classified as Zone 4 in Skynet operations, and areas which in our records, proven to be not efficiently served by Skynet - we ship via Poslaju for above-mentioned exception areas.
• East Malaysia : strictly via Poslaju
• Though Poslaju is comparatively a little more efficient compared to other courier (largely due to its long extablished Pos Malaysia network, but for some very valid reasons, we choose and prefer to ship with Skynet whenever possible. If you are interested to know more on this respect, click here                  ( Go to top of page)

• In terms of straight comparison, most of our items' price are cheaper then retail shops, if you compare carefully, there are even items with prices as low as half of the retail price off-line. However, we do not intentionally compare our price with retail shops, we concentrate more in competing online, not merely in term of pricing, but also other expects like services, information provided, speed of delivery, QC quality assurance etc.

• Unclaimed payment is one of our headache. It does not happen often, but when this is happen, it can cause misunderstanding. Mainly, it happen due to 2 reasons:
• The particular customer is new to on-line shopping and not aware that they need to inform the seller on payment details for verification purpose. If you have forgotten to email us on your payment details (the particular that is required), kindly do so by email us at choongkt@gmail.com
• Email communication breakdown : just like any other means of communication, email is not without its limitations. In very rare cases, emails might go missing due to server problem or some other unknown reasons, thus, if you do not receive our response within 24 hours, please resend the mail to choongkt@gmail.com and cc to ktchoong @ streamyx . com (remove all the spaces in above email address, I have puposely added in those space to minimize this address being collected by spammer's spider program). Alternatively, if you prefer, sms me at 016-2335423 and provide the relevent details.                  (Go to top of page)

• We always sell at fixed price and S&H as per our latest listings. We do this for few reasons:
• To be fair to all customers, especially those who never bargain, we believe it is morally wrong for us to sell those customers at higher price just because they trusted us and did not bargain.
• Save on time and complication, discounts is a very messy things to manage. By selling with fixed price, we keep the buy-sell process in a very simple manner.

• The chances of receiving a faulty item from us is very rare, this is due to our practice of QC every non-factory-sealed item before shipping (for factory-sealed item, we need buyers' permission to open pack for QC purpose, of which we normally will remind customers when confirming their order).

• It is not our practice to persuade customers to trust us, we understand that if trust is not present, futher persuasian will only generate confusion. Thus, for those customers who ask this particular question, we would like to advise them to make their purchase at off-line retail shops, as they are still not prepared themselves with the necessary knowledge to make purchases online. You can search the web for these online purchase security related knowledge. If you want to read our advises, click here.                   (Go to top of page)

LONGER & DETAILED EXPLANATION:

• For those who are not used to online trading, we are sorry to say that we do not deal COD/Meet-Up. In business world, everybody wants more, including us, but we understand that we still can't get the best of both world with our existing limited resources - both in terms of time and manpower. Thus, we have to set priority and do what we can handle best. Most of all, we want to be fair to those who have choosen to trust us, i.e. those who had made payment by only looking at the photos and reading what we write about the product/s, we want to give them the best service we can, we want them to receive item/s promptly, we want them to have the item/s in good condition and we want them to feel happy and satisfied about the purchase/s, if ever assistance is needed, we want them to feel and actually experience that we are always there to provide service that they need...

COD/Meet-Up is a mode of operation that involve unpredictable time spending in travelling, waiting, socialing, bargaining, after sales conversation etc. which we strongly feel is unfair to those who trusted us, made payment and eagerly awaiting their item/s at home. Thus, we have decided not to deal COD/Meet-Up until we have enough spare resourses.                   (Go to top of page)

• We cut off our daily order processing at 3.30pm, for payment, address and verification information that we received before the cut off time, we ship out the same day with Skynet on the same working day. For East Malaysia buyers, the shipment will be made through Poslaju the next working day, if payment and relavant information reach us before cut off time.

Transit time typically takes around 1 to 3 working days, area dependence. For major cities and town, parcel normally arrive the next working day of the ship-out, but to avoid unnecessary disappointment, please allow more time.                 (Go to top of page)

• SMS is an "in-thing" and a convenient way of communication in our personal life nowadays, we fully agree. BUT to us, we feel it is not an effective tools in business communications, due to the following limitations:
• It cost additional money - yes, we admit this is a reason, but not the main one, the following few points are more valid.
• SMS is not effective in keeping records, unlike emails, especially the Gmail that we are using which virtually offer us huge space and with excellent search function, SMS is limited in storage space and difficult in searching information.
• It is too brief/short to carry much useful/clear business message, that's why it is called short message service.
• Time consuming - sorry to say this but it is through. 95% of our customers or potential customers are communicate with us via email, of which we can type speedily on keyboard, if we spend time press 3 times on the phone small key pad to produce an alphabet "a", we are delaying the communication or order processing of 95% of our customers.

THUS, unless it is a very very very urgent matter, we do not send or reply SMS. Our apologies.

However, we do read our SMS, but not as prompt as reading our emails, thus, if you have difficulty in accessing internet and have urgent matter, you can SMS us.                 (Go to top of page)

• Skynet is the official courier in Malaysia for a leading international online computer vendor, besides following the leader, we choose to use their services whenever possible due to the following reasons:

• Efficiency - from our records to-date (we started to engage Skynet service since 2006), thousands of parcels had been delivered promptly by the courier company, next-day-delivery rate is 97% and above. Though occasionally there are delayed cases, but to be fair, Poslaju is not without problem either, though the percentage is comparatively lower.
• Cost effective - yes, we do not deny that with the volume we have, we do enjoy a little lower shipping rate from Skynet as compared to Poslaju, however, we do not pocket the savings, those who had purchased from us know that we pack the parcel properly to protect the item/s, those carton boxes and packing meterials are purchased with these savings.
• Tracking system - those who had tried to track their Poslaju parcel will know the frustration: you won't be able to track the parcel at all most of the time, always records not updated. Whereas at the other side, not only we can track every parcel without fail, also we can view the point-of-delivery airway bill image and see the receipient signature and particulars online.
• When something is going wrong or when assistance is needed, there are basically very less we can do for the parcels shipped via Poslaju, except called their customer service hotline and request the customers to wait patiently. There are much more flexible at the Skynet end.
• Same day ship-out - our special arrangement with Skynet has enable us to do the same-day-ship-out to the max, with their evening pick-up at our office, we can manage to ship out the parcel for payments come in before 3.30pm daily, and it still reach the customers the next day morning, most of the time.                (Go to top of page)

• Newbies normally have phobia on the security of online trading, to our opinion, if done correctly, online purchases not only convenient and fast, in certain expects, it is even more secure than purchasing offline. For a simple rationale: supposing a buyer cheated by a shop retailer, what he normally can do is go to the shop and make noise and let all the customers at presence to know about the incidence, at the same time, make himself looks like a joker. Whereas in online buying, one can leave a negative feedback and let the whole world know about the seller's bad practice. Thus, reputable online sellers carrying out their business in a very professional way to keep the customers happy.